Adding Products To Your Basket
Products that are 'showing' may be added to your basket at any time.
The products in your basket will remain there for an indefinite period of time, however please be aware that it is common for us |
Anti Dumping Duty
NEW EU ANTI DUMPING DUTY
The EU in all their wisdom have introduced a general tariff of between 28.8% and 58.8% on all ceramic goods being imported into the UK & all other EU countries.
This A |
Can I Order from your Website?
We are a GIFT TRADE ONLY website and therefore Sparks Gift Wholesalers LLP do not sell directly to the public.
Gift Trade/Volume customers are welcome to register online and to see prices and get |
Cardboard Box Size
These are our boxes! They are 61cm x 46cm x46cm in size - We buy them this size so that we can fit as much as possible (safely packed of course) into each box with in our shipping method (31kgs) beca |
Chargebacks
Credit Card Chargeback
A 'chargeback ' is when you contact your credit card company to report a transaction as unknown or not authorised.
The name that appears on your statement for any credit/de |
Customs and Importing
When
ordering for delivery overseas, you may be subject to import duties
and taxes which are levied once a shipment reaches your Country. These and any other additional charges are the responsibili |
Essential Oils & Pets - IMPORTANT
Essential Oils in Electric Humidifier Diffusers - Using Them Safely Around Pets Please be aware that certain essential oils can be toxic to cats, dogs, and other pets, and should not be used in elect |
EU ORDERING SUSPENDED INDEFINITELY
*Please Note: We will be trying our best to dispatch all EU orders that are currently placed/processing. Due to the reasons below, some items may be removed and refunded, and if further issues arise |
Free Shipping - 7-8th March 2017
Promotional Coupon - How to Use
THIS OFFER APPLIES TO ALL ORDERS PLACED 7TH-8TH MARCH 2017. (Minimum order value £100 exc VAT) - Mainland UK Only - Post Code restrictions apply to Highlands & Isl |
Minimum Quantities
You can purchase most of our products in single quantites but please note;
We sell most of our lines in singles but some have to be sold in minimum quantities.
Where this happens we will put in |
Order Totals and Payments
When you place your order online and go through the payment process you are required to enter your card details. If entered successfully then the bank will check to see that enough funds are available |
Out of stock products
We try to ensure that our online stock database is kept up to date at all times. Therefore, for various reasons, some products remain on the website 'showing' available to purchase.
If and when thi |
Overseas and International Orders
Overseas Orders
Processing overseas orders can sometimes be more complex than our day to day orders.
This can be for a variety of reasons that include customer payment options, delivery and shi |
Packaging and Display Boxes
Please note that we cannot be held responsible for any slight dent/crush or imperfection on any packaging or display box.
When we pick and process orders we endeavour to ensure that the best box/pa |
Payment Options
Payment options
We accept the following methods of payment online:
MasterCard -Visa - Visa Delta/Debit - Visa Electron - UK Maestro
You can also pay by cheque, however the funds will nee |
Price Differences
Price differences/errors
There may be occasions when a product will has the incorrect price on the website. We verify prices as part of our picking/packing/dispatch procedure and should an error |
Process and Dispatch Times
Processing Orders
We want to get you order to you as quickly as we can so we endeavour to process and dispatch all orders within 24 - 48 hours. (Business days)
Delivery Time
We pay for next b |
Products - Out of Stock
As a family run business, we cover all the tasks involved in the warehouse and online which means that we sometimes get behind when taking things out of stock on the website. Especially when we have |
Products – Assorted designs/colours/styles/sizes.
When ordering an item that comes with an assortment of designs, colours etc. we always endeavour to pick one of each for you. I.e. Suppose you ordered 4 fairies which had colour choices of Red/Blue/G |
Refunds
Refunds
When an item or product has been ordered and paid for as part of an order but subsequentially not in stock then a refund for that item will be made.
We will endeavour to contact you when |
