Delivery is deemed to take place when the goods are delivered to your nominated delivery address, whereupon the risk of loss, breakage and damage passes to you. Ownership of the goods does not pass to you until payment is received in full by Sparks Gift Wholesalers.

Whilst we make every effort to deliver goods on the day we specify, we cannot guarantee delivery on that day or accept liability for deliveries made outside this timescale. The standard service is delivery within 72 hours of dispatching the order. You will be advised of any undue delays to delivery at time of accepting your order including delays due to Bank Holidays, strikes or other unforeseen circumstances.

Some postal addresses in Northern Ireland, some offshore islands and some remote areas of Great Britain may not be covered by our delivery services and we may not be able to arrange delivery of some items to such addresses. You will be notified of this when you place your order. Deliveries to Northern Ireland may need to wait an extra day to receive their order.

In the unfortunate event that you need to return any product you are required to also return any additional products you received as part of an offer for buying a certain product online. When returning goods that have separate parts, you are required to return all the parts that were sent with the product.

To arrange return goods contact customerservice@sparksgiftwholesalers.co.uk or telephone
01474 853 999.

Sparks Gift Wholesalers returns policy is that if a customer returns goods in an unused condition, with the original delivery docket (as proof of purchase) and the original packaging within 8 days of the original purchase date, Sparks Gift Wholesalers will after inspection of goods offer either a refund or exchange for the goods purchased. If goods are returned after the 8 day period, after inspection of the goods Sparks Gift Wholesalers will offer an exchange only. If no valid reason is found for exchanging/replacing the goods Sparks Gift Wholesalers will return them to the purchaser. The customer can also at their own expense return goods to Sparks Gift Wholesalers directly at the warehouse in West Kingsdown provided that all the rules stated above are adhered to and you take the order confirmation e-mail with you which details the price which was paid for the goods when purchased. Please note that refunds processed must be made to a credit or debit card in the name of the returnee. Under no circumstance will cash refunds be given.

Delivery charges posted on the website can be altered at any time without notification.

All items are subject to stock availability. If for any reason the goods are no longer available we will attempt to notify you and either:

Give you the option of receiving alternative goods of similar price and quality;

or

Cancel the item from your order and refund you in full.

When we deliver your items you will be asked to sign for the goods to acknowledge that you have received them. All deliveries will require signed proof of delivery. Goods can be left at the delivery address with someone other than the purchaser as long as a signature and printed name is signed by the receiver. Goods will only be left with a neighbour if prior arrangement has been made with the carrier. If the carrier is unable to deliver the goods they will be held by the carrier and a card left stating that a delivery was attempted. Re-delivery will be attempted for a maximum of two occasions. If a parcel is still undelivered it will eventually be returned to the Sparks Gift Wholesalers and the customer will be notified of its return. The customer will be responsible for the cost of the return.

Sparks Gift Wholesalers are committed to providing our customers with the highest quality products. All goods are warranted to be generally free from defects in workmanship and materials and fit for the purposes for which such goods would normally be used. However, on rare occasions products may be found to be faulty or defective and in keeping with our commitment to providing customers with excellent service, we offer the returns facility set out below.

All returns are the responsibility of the customer. Sparks Gift Wholesalers will only cover the cost of faulty or damaged returned goods.

If an item is faulty please contact us at customerservices@sparksgiftwholesalers.co.uk and we will arrange an appropriate remedy.

Goods such as candles, incense and incense sticks, soaps, oils, bath salts, gels, perfumes cannot be returned once opened or used.