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Out of stock products Last Updated: 30/11/2020 |
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We try to ensure that our online stock database is kept up to date at all times. Therefore, for various reasons, some products remain on the website 'showing' available to purchase. If and when this happens we endeavour to contact you in the first instance to see if you may want an alternative. If, say the missing items are only a small part of the order then we may process it immediately as generally, our customers want the order quickly and normally don't mind missing a couple of lines. If there are several lines out of stock or the missing items make up a substantial part of an order then we always make contact via email or telephone to let you know and offer alternatives. We will hold an order over until we have made contact but if no contact can be made (within 24 hours) then we may ship the order at our discretion. If the total of out of stcok products is less than 10% of the order value (exc vat & carriage) then we will dispatch at our discretion without contacting the customer as this expedites most orders satisfactorily. We are obviously sorry when we have to do this. Whatever happens, if an item is out of stock and not sent then you will not be charged for that item. Either the payment is deducted from your original invoice total when we capture the payment or a full refund for that item will be made back to your card - this is normally done by us at close of business on the day that the order is dispatched. However it may take an extra day or so for the bank to actually process this and for you to see it back in your account. Please also see our refunds article and order totals and payments in our Knowledge base for more detais. Thank you for choosing Sparks Gift Wholesalers (LLP) - We really appreciate your custom. |