This MUST be emailed to our Claims Department directly, at the following email address:
All claims are responded to within 24-48 working hours. If you have not received a reply within this time, please contact us to verify the receipt of your claim.
Please note that, as stated in our terms and conditions, any dent/crush or imperfection to any packaging or display box will not be considered as cause for credit or reimbursement. In the event of damaged outer packaging and display boxes, a credit or refund for up to a maximum of 10% of the product value may be issued at our total discretion.