Firstly, we'd like to offer our sincere apologies if you have received any faulty or damaged items. It doesn't happen often, but when it does, we know how frustrating it can be, and we'd like to help you settle your claim as soon as possible so that we can continue doing business together. We constantly monitor the damage rates coming from the various different couriers that we use, and always seek to reduce this by taking whatever action is necessary.
Please be aware that
any claim submitted more than 3 days after you have taken delivery of your
order cannot be considered, as stated in our terms and conditions.
For us to be able to process your claim quickly, please email our Claims Department at firstname.lastname@example.org with all the following information:
(Please note that if emailing us from a Gmail account, sometimes our emails go into Spam Folders! Please check your Spam/Junk if you cannot see a reply within 48hours)