Last Updated: 19/08/2021
To our Irish and European friends and neighbours, we are very pleased to be able to resume EU ordering - in a limited way to begin with.
We were extremely saddened when we felt forced to suspend EU shipping several months ago, and we have sorely missed you all.
Over the past weeks we have been trialing and testing sending only particular types of products (glass and ceramic non-electricals) into Europe, and we are pleased to say that the vast majority of these have been successful.
So, from today, we are very pleased to be able to accept new orders for Irish and European destinations, on particular types of products only. You can now place orders online, select the correct shipping method, and pay as normal.
IMPORTANT INFORMATION - PLEASE READ CAREFULLY
Paying VAT When Goods are Imported to the EU
Upon customs clearance, your local courier will contact you for payment of any VAT/duty.
It is important that you pay this as quickly as possible.
It is also imperative that you provide us with your correct email address to avoid any issues with communication.
We must stress that any unclaimed orders, or any orders where the required VAT is not paid, may be returned to us here in the UK (return fees apply)
If an order is unclaimed or unpaid and is returned to us, unfortunately we will incur significant return charges by the courier and will only be able to refund you for the cost of the items themselves. We reserve the right to withhold the original shipping charge paid, and also to deduct a return fee equivalent to 50% of the original shipping cost paid.
Please be aware that you are solely responsible for ensuring that the EORI number you submit to us is correct and valid. For any orders returned to the UK due to an invalid EORI number the above return charges may also apply.
Orders For Delivery to UK Freight Forwarders
We welcome orders placed to be sent to the EU via your UK-based freight forwarder. Please ensure that the correct UK delivery address is entered at checkout, and that any reference number required by the forwarder is left in the 'Order Comments' box. Please note: It is your responsibility to be aware of the prevailing restrictions that may be encountered when your forwarder exports the goods to you. We cannot bear any responsibility for customs rejections, and for any orders returned to us from freight forwarders, the same restocking / return fee (as above) will apply.