Knowledge Base:  
EU Shipments After Brexit
Last Updated: 05/01/2021
To our Irish and European friends and neighbours, we are extremely relieved that the UK and EU have reached a deal to allow free-trade to continue.

We are pleased to confirm that all of our products remain available for our EU-customers to order (as normal), and the product prices and shipping prices will remain the same.

Important Changes

When ordering from us after 1st January 2021, a lot of things will remain the same, however, there are some important changes to be aware of:

  • Whether you are VAT registered nor not VAT registered, you will not need to pay VAT directly to us for your order.
  • You will instead need to pay VAT to our customs 'agent' DPD/GLS/Chronopost when your order arrives in the destination country. Please see below for a full explanation.
  • You MUST register for an EORI number in your home country if you do not already have one. This will be required to clear your order through customs when our agent contacts you for VAT. If you do not have an EORI number, we would strongly advise you to contact your country's relevant VAT/customs authourity to apply for one. It usually only takes a few days to receive your EORI number, but please apply for one now if you do not already have one.
  • Delivery times are likely to increase. We anticipate that new customs procedures will lead to some delays and we ask that you please allow a longer period of time for your order to reach you. Please bear with us and please try to order further ahead of time for key dates/events. Once your order has been dispatched it cannot be cancelled.

Paying VAT

As we understand it, we will no longer be taking VAT payments for your orders. Instead, this will be payable upon arrival to your local customs authourity or to our customs 'agent' DPD/GLS/Chronopost.

Our customs agent will contact you via email to request that the required amount of VAT. Your order may not be delivered to you until this has been paid and you may need to quote your EORI number to have your goods released.

It is important that you pay this as quickly as possible.

It is also imperative that you provide us with your correct email address to avoid any issues with communication.

We must stress that any unclaimed orders, or any orders where the required VAT is not paid within the allotted time, may be returned to us here in the UK.

If an order is unclaimed or unpaid and is returned to us, unfortunately we will incur significant return charges by the courier and will only be able to refund you for the cost of the items themselves. We reserve the right to withhold the original shipping charge paid, and also to deduct a return fee equivalent to 50% of the original shipping cost paid.

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