Knowledge Base:  
EU Ordering
Last Updated: 19/08/2021
To our Irish and European friends and neighbours, we are very pleased to be able to resume EU ordering - in a limited way to begin with.

We were extremely saddened when we felt forced to suspend EU shipping several months ago, and we have sorely missed you all.

Over the past weeks we have been trialing and testing sending only particular types of products (glass and ceramic non-electricals) into Europe, and we are pleased to say that the vast majority of these have been successful.

So, from today, we are very pleased to be able to accept new orders for Irish and European destinations, on particular types of products only. You can now place orders online, select the correct shipping method, and pay as normal.

IMPORTANT INFORMATION - PLEASE READ CAREFULLY
  • We require your EORI number to dispatch your order. When placing your order, please enter your EORI number into the 'Order Comments' box at checkout. If you do not have an EORI number you will need to apply for one with your country's tax authourities.
  • Due to issues with some products being 'prohibited', PLEASE NOTE, we are currently ONLY accepting orders for products made from glass and ceramic materials.
  • At the moment, we cannot accept orders for products that are made of other materials (ie, wood, metal, fabric etc...). We also cannot accept orders for any electrical items.
  • Excluded items also include glass/ceramic products which contain either oil or wax. For example, a ceramic diffuser which contains fragrance oil, or a ceramic/glass jar filled with candle wax. We unfortunately cannot accept orders for these items.
PLEASE NOTE
  • Orders placed which contain items that are not made from glass or ceramic materials will either have the excluded items removed and refunded, or the order may be cancelled in full.
MINIMUM ORDERS
  • Please note that due to recent changes in EU import rules for orders under a certain value, our minimum order for all EU destinations is £150 (GBP).
DISPATCH TIMES
  • Whilst DPD/GLS/Chronopost delivery times seem to be quite good at the moment, we do ask that you please allow 2-3 weeks to receive your order.
  • We anticipate a large volume of new EU orders within the next few days, and our team will be working through these and dispatching them in batches to make sure that shipments are getting through customs successfully.
  • We expect this delivery timescale to reduce, but please do be patient with us for the first few weeks. Thank you.

Paying VAT When Goods are Imported to the EU

Upon customs clearance, your local courier will contact you for payment of any VAT/duty.

It is important that you pay this as quickly as possible.

It is also imperative that you provide us with your correct email address to avoid any issues with communication.

We must stress that any unclaimed orders, or any orders where the required VAT is not paid, may be returned to us here in the UK (return fees apply)

If an order is unclaimed or unpaid and is returned to us, unfortunately we will incur significant return charges by the courier and will only be able to refund you for the cost of the items themselves. We reserve the right to withhold the original shipping charge paid, and also to deduct a return fee equivalent to 50% of the original shipping cost paid.
Please be aware that you are solely responsible for ensuring that the EORI number you submit to us is correct and valid. For any orders returned to the UK due to an invalid EORI number the above return charges may also apply.

Orders For Delivery to UK Freight Forwarders

We welcome orders placed to be sent to the EU via your UK-based freight forwarder. Please ensure that the correct UK delivery address is entered at checkout, and that any reference number required by the forwarder is left in the 'Order Comments' box. Please note: It is your responsibility to be aware of the prevailing restrictions that may be encountered when your forwarder exports the goods to you. We cannot bear any responsibility for customs rejections, and for any orders returned to us from freight forwarders, the same restocking / return fee (as above) will apply.


Was this article helpful?

Comments: