EU Shipments After Brexit
Last Updated: 03/02/2021
To our Irish and European friends and neighbours, we are extremely relieved that the UK and EU have reached a deal to allow free-trade to continue.
We are pleased to confirm that all of our products remain available for our EU-customers to order (as normal), and the product prices will remain the same.
When ordering from us after 1st January 2021, a lot of things will remain the same, however, there are some important changes to be aware of:
As we understand it, we will no longer be taking VAT payments for your orders. Instead, this will be payable upon arrival to your local customs authourity or to our customs 'agent' DPD/GLS/Chronopost.
Our customs agent will contact you via email to request that the required amount of VAT. Your order will not be delivered to you until this has been paid.
It is important that you pay this as quickly as possible.
It is also imperative that you provide us with your correct email address to avoid any issues with communication.
We must stress that any unclaimed orders, or any orders where the required VAT is not paid within the allotted time, may be returned to us here in the UK.
If an order is unclaimed or unpaid and is returned to us, unfortunately we will incur significant return charges by the courier and will only be able to refund you for the cost of the items themselves. We reserve the right to withhold the original shipping charge paid, and also to deduct a return fee equivalent to 50% of the original shipping cost paid.
Please be aware that you are solely responsible for ensuring that the EORI number you submit to us is correct and valid. For any orders returned to the UK due to an invalid EORI number the above return charges may also apply.