Knowledge Base:  

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`VIP 3% Discount Scheme
We are constantly looking at ways to improve our service levels to our customers and in doing so have implemented a 3% discount scheme for some of our most loyal and regular customers. To qu
£5 Off Promotion - Ends 24/03/16
£5 Off Promotion Get a £5 discount on your order when you spend over £100 ex.VAT and delivery. To qualify for this offer, you must: 1) Enter the text 'EASTER5' into the 'Coupon Code' box at the bo
Adding Products To Your Basket
Products that are 'showing' may be added to your basket at any time. The products in your basket will remain there for an indefinite period of time, however please be aware that it is common for us
Anti Dumping Duty
NEW EU ANTI DUMPING DUTY The EU in all their wisdom have introduced a general tariff of between 28.8% and 58.8% on all ceramic goods being imported into the UK & all other EU countries. This A
Bespoke / Special Orders
Special Orders When placing a special order as a bespoke order for a customer a deposit will be payable against that order. The deposit will be agreed at the time of placing the speci
Bulbs (Prolonging Bulb Life in Aroma Lamps)
Without prejudice, it has come to our attention recently, through a number of published articles, that the lifespan of G9 halogen bulbs may be prolonged by handling new bulbs with care and not touchi
Burner Design Competition!
We're delighted to be running an exciting new competition! We're looking for new oil burner / melt warmer designs, and we need your help!! Simply sketch out your design ideas, and email them back to u
Can I Order from your Website?
We are a GIFT TRADE ONLY website and therefore Sparks Gift Wholesalers LLP do not sell directly to the public. Gift Trade/Volume customers are welcome to register online and to see prices and get
Cardboard Box Size
These are our boxes! They are 61cm x 46cm x46cm in size - We buy them this size so that we can fit as much as possible (safely packed of course) into each box with in our shipping method (31kgs) beca
Chargebacks
Credit Card Chargeback A 'chargeback ' is when you contact your credit card company to report a transaction as unknown or not authorised. The name that appears on your statement for any credit/de
Customs and Importing
When ordering for delivery overseas, you may be subject to import duties and taxes which are levied once a shipment reaches your Country. These and any other additional charges are the responsibili
Damage Returns
OK - Firstly, we're really sorry that you've received a damaged product from us. We know just how annoying and frustrating this can be so to help us deal with this matter in an efficient and fair way
Essential Oils & Pets - IMPORTANT
Essential Oils in Electric Humidifier Diffusers - Using Them Safely Around Pets Please be aware that certain essential oils can be toxic to cats, dogs, and other pets, and should not be used in elect
EU Ordering
EU ORDERING SUSPENSION To our Irish and European friends and neighbours, it is with regret that we have had to temporarily suspend shipping services to EU destinations. Due to growing logistical and
EU ORDERING SUSPENDED INDEFINITELY
*Please Note: We will be trying our best to dispatch all EU orders that are currently placed/processing. Due to the reasons below, some items may be removed and refunded, and if further issues arise
Free Shipping - 7-8th March 2017
Promotional Coupon - How to Use THIS OFFER APPLIES TO ALL ORDERS PLACED 7TH-8TH MARCH 2017. (Minimum order value £100 exc VAT) - Mainland UK Only - Post Code restrictions apply to Highlands & Isl
Goods Not Wanted - Returns
OK, sometimes you've ordered a product and it's just not what you anticipated. No problem and this is what we can do for you. Firstly, we need to know this within 3 days of delivery of your order.
How to use Promotional Coupon Codes
How to use Promotional Coupons – Please read carefully - 1. Add all products that you wish to order to your basket 2. Once your order is complete click on the basket icon at top right of websi
Loyalty Points
We are really pleased to now offer our customers Loyalty points and quite simply this is how it works. Earning Points When you make a purchase from our website you will earn one Sparks loyalty p
Minimum Quantities
You can purchase most of our products in single quantites but please note; We sell most of our lines in singles but some have to be sold in minimum quantities. Where this happens we will put in